LAST UPDATED 11 JANUARY 2021
Customer Submitted InformationContact and Registration Information
We collect certain information on our Site and Mobile App from visitors and customers who wish to obtain information or support, to purchase our Products, or to use our Services (e.g., booking a Showroom or Customer Acquisition Appointment). Information we collect may include your username and password, and contact information, such as, first name, last name, shipping address, telephone number, and email address ("Registration Information") or other information that you submit to us. Registration Information is used to establish an account, and/or provide the requested Product, Services, or information, and to contact prospective and current customers for purposes of direct marketing of our current and future products and services. When you request and/or agree to receive marketing emails, newsletters, or similar communications, or when you have purchased Products or Services, or expressed interest in such Products or Services (e.g., by attending a showroom or customer acquisition appointment), we will use your Registration Information for purposes of direct marketing of our current and future Services, and to send you other communications via email or SMS, such as for information and operational purposes (including, but not limited to, account management, customer service, or system maintenance).
If you wish to purchase a Product or Service through the Site or Mobile App, you will be required to provide information which may include a billing address, payment method, credit card number, expiration date, card verification value, and similar information ("Billing Information"). We directly collect and use Billing Information to support our checkout process and improve our Services, such as personalizing your checkout process and options. Billing Information is collected and processed by our third-party payment processor operating as our agent.
Customer Purchase Data
We collect and use the information we have about your past purchases and browsing habits to create customer profiles. We use these profiles to deliver personalized user experiences. You may opt out at any time from the use of your personal information for segmentation and profiling purposes, and/or being provided a different customer experience based on your profile.
Customer Relationship Data & Customer Submitted Information
Passive Data Collection
When you use our Services, we may passively collect a variety of information about you, your devices, and your interactions with our Services.
Like many websites and digital services, we (or third parties acting on our behalf) automatically receive and record certain information about visitors and users of our Services. Our servers and IT applications automatically collect certain information on traffic, usage and patterns, and store it in log files. The information we collect for this purpose includes IP addresses, user agent information (such as your browser type), internet service provider, entry/exit pages, date and time stamps, clickstream information, and other session activity. We aggregate and analyze this information so we can better understand trends, administer and improve the Services, and make certain decisions in the interest of our customers.
A cookie is a file that is downloaded to the user's computer / smartphone / tablet when accessing certain web pages to store and retrieve information about the navigation that is carried out from said equipment. To learn more about cookies, Sophie and Lucie invites you to access the following link: http://www.iabspain.net/privacidadeninternet/usuario.
Sophie and Lucie uses the following cookies on this website, which are detailed in the following table:
- Cookies strictly necessary for the provision of certain services expressly requested by the user: if these cookies are deactivated, you will not be able to correctly receive our contents and services; and
- analytical cookies (for monitoring and statistical analysis of the behavior of all users), advertising (for the management of advertising spaces based on criteria such as the frequency in which ads are displayed) and behavioral (for managing the advertising spaces according to the specific profile of the user): if these cookies are deactivated, the website may continue to function without prejudice to the fact that the information captured by these cookies on the use of our website and on the success of the advertisements displayed on it allows us to improve our services and earn income that allows us to offer you many content for free.
The user may -at any time- choose which cookies he wants to work on this website by:
browser settings; for example:
The specific opt-out systems indicated in the table above regarding the cookie in question (these systems may lead to a "rejection" cookie being installed on your computer so that your deactivation choice works); or other third-party tools, available online, that allow users to detect cookies on each website they visit and manage their deactivation (for example, Ghostery: http://www.ghostery.com/privacy-statement, http://www.ghostery.com/faq).
In an ongoing effort to better understand our users and usage of our Services, we may analyze, use, or disclose your information in anonymized and aggregated form (“Aggregated Data”) for any purpose, including, but not limited to, operating, maintaining, managing, and improving our Services, marketing, improving our Products, and sharing such information with our agents, business partners, affiliates, or any other third party. This Aggregated Data does not identify you personally. We may also disclose Aggregated Data and related user statistics in order to describe our Services to current and prospective business partners and to other third parties for other lawful purposes.
Internal and Services-Related Usage
We use your information to continue improving and developing Products and Services that we may offer you, and to optimize your experience with us. We use and retain information, including personal information, to analyze, improve, and facilitate the development of our Services, including: to analyze interactions with and performance of our Services; to better understand your use of the Services and of our customers and visitors in the aggregate; to debug and identify errors that impair functionality; to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; for research and development; and to improve, supplement, or enhance our Services, or develop new products and services.
Displaying to Other Customers or Users
Any content that you post in a publicly viewable forum through our Services (for example, in a public chat, forum, or in a Product review) may be publicly displayed on our Site, Mobile App, or through our Services and viewable by third parties. Other customers or visitors may be able to see some or all of the content that you post and other information about you, such as your name or username that you use to post such information. Sophie et Voilà is not responsible for the content that you post or the privacy practices of other visitors or customers who may view and use information that you post.
Information From Third Parties
We may collect information about you from third parties or supplement the information we collect from you with additional records received from third parties. We also collect information from third parties in order to enhance our ability to serve you, to tailor our content to you, to offer you information that we believe may be of interest to you, and to inform our commercial and operational decisions. post.
Remarketing & Advertising
Social Media Platforms and Interactive Features
We may access, preserve, and disclose personal information and any other information if we believe doing so is required or appropriate to comply with laws, regulations, law enforcement requests, and to comply with other legal processes, such as a court order, government request, or subpoena, including for the purpose of meeting national security or law enforcement requirements.
Protecting Our Rights
Retention of Personal Information
Submit an Information Request
For any questions or requests pertaining to your information at Sophie et Voilà please contact us at email@example.com , or by calling our Customer Care Center at +34946793501 (the “Care Number”).
Marketing Emails & Communication Preferences
You may opt out at any time from the use of your personal information for direct marketing purposes, and/or the transfer of your personal information to third parties for direct marketing purposes by emailing the instructions to firstname.lastname@example.org , or by calling the Care Number. You may also manage your receipt of marketing and non-transactional communications by clicking on the "Unsubscribe" link located on the bottom of any Sophie et Voilà marketing email and following the instructions found on the page to which the link takes you. Note that you cannot opt out of receiving transactional emails related to the Services, as well as certain communications regarding changes to the Services or other information about your use of the Services.
"Do Not Track" Signals
At this time, our Site, Mobile App, and Services are not configured to read or respond to "do not track" signals from your browser or user agent.
Remarketing and Tailored Advertising
- Tealium: https://tealium.com/privacy/
- Google (e.g., Adsense and DoubleClick): https://policies.google.com/technologies/ads
- Google Analytics: https://www.google.com/analytics
- Rakuten Linkshare and DC StormIQ: https://rakutenmarketing.com/legal-notices/services-privacy-policy
- Facebook/Instagram: https://www.facebook.com/about/privacy/update
- Atlas: https://atlassolutionsgroup.com/privacy-policy
- Bing: https://www.docracy.com/0fap0koedur/bing-com-privacy-policy-tos
- Criteo: https://www.criteo.com/privacy/
- Netmining: http://netmining.com/
- New Relic: https://newrelic.com/termsandconditions/privacy
- LiveRamp: https://liveramp.com/privacy/
- Pinterest: https://policy.pinterest.com/en/privacy-policy
- Sizmek: https://www.sizmek.com/privacy-policy/
You may learn more about interest-based advertising from the below links; further, provided that any such company is a member of the below self-regulatory bodies, you may be able to effectuate your opt-out here as well:
- Network Advertising Initiative (NAI) - http://optout.networkadvertising.org/
- Digital Advertising Alliance (DAA) - http://optout.aboutads.info/
- Digital Advertising Alliance Canada (DAAC) - http://youradchoices.ca/choices
- Digital Advertising Alliance EU (EDAA) - http://www.youronlinechoices.com/
- DAA AppChoices page http://www.aboutads.info/appchoices
California Residents & CCPA
Under the California Consumer Privacy Act (“CCPA”), California residents (referred to in the CCPA as “consumers”) have certain rights regarding their personal information, including the right to obtain certain information about the types of personal information that we collect and have shared with third parties for direct marketing purposes, and the right to request access to or deletion of their personal information. California residents also have the right not to be discriminated against by a business on account of exercising privacy rights provided by the CCPA.In accordance with the CCPA, we provide below a chart with a summary of personal information that we have collected from or about you in the past twelve (12) months, as well as the sources of that information, the business purposes of collection, and the third parties with whom we shared such personal information:
If you wish to submit a request pursuant to your rights under CCPA, California residents may contact us, either (a) via email at email@example.com or (b) at the Care Number (+34946793501).Please note that if we receive a consumer request from or about you, we are required to verify that the request is actually coming from you (or someone legally authorized to act on your behalf). In order to verify the identity with respect to such a request, we have implemented appropriate authentication procedures. Our authentication procedure may include the use of information we already have collected about you and/or questions and requests for information. If we collect personal information to verify your identity, we will only use that information for the purpose of completing verification. If we are unable to verify your identity, then we will not fulfill your consumer request, We will acknowledge your consumer request within 10 days of receipt and, provided that we are able to verify your identity, we will endeavor to respond to your consumer request within 45 days of receipt. If we need additional time to respond to your consumer request, we will notify you and provide the reasons for the extension.
How to Opt-Out From Third Party Services
California Customers may opt-out of our Third Party collection services on our Site by clicking “Decline” on the Cookie Consent Banner that appears at the bottom of your screen. Please be advised that if you opt-out of any service, you may not be able to use the full functionality of the Site and the Mobile App. If you do decide to opt-out of third party data collection, we may use a third-party to process this request, and by using clicking “Decline” on the Cookie Consent Banner that appears at the bottom of your screen, you consent to the use of this third-party cookie for the sole limited purpose of processing and performing your opt-out request.
No Sale of Personal Information